Convoque Call Center Solution or Convoque Call Center Software can be reffered as Convoque Call Center suite that provides world class features to its customer, few of them are given below
Predictive Dialer
Convoque predictive dialers refers to an outbound calling software system that automatically dials from a list of telephone numbers. convoque utilize call metrics to predict the moment when a human agent will be free to take the next call and ensure a maximum agent utilization.
Auto Dialer
Convoque's one of the rich feature is auto dialer as it dials all the number one by one in a progressive manner to agent and agent can tag exact dispositon on a crm associated with it as per telco response.it does not allow any agent to sit idle as calls are given to agent back to back hence performance is improved
IVR (Interactive Voice Response)
IVR call center solution allow user to interact with pre recorded voice message system via key input to access information without interacting to human. IVRS can be used for both inbound where caller calls themselves to access information and outbound for surveys, debt collection agencies etc
ACD Automatic Call Distribution
Automatic call distribution allows companies to divert calls to a particular group of agents as per their skill set, customer preference selection, time based rounting. ACD manages large call volumn and keep customer intertaining by announcing to their queue index and average call waiting time
Click 2 Call
Convoque click to call or click to dial feature provides a company or an organization to intract with a customer in just one click on the number showing to their website or any third party CRM. No matter what technology they use for thier module. user do not have to come via IVRS and acd queues.
Multi Party Conference Solution
Convoque Call Center Solution allow users to have multi party conference via both inbound and outbound, thus users dial or receive call from only one number and can have conference by entering pin number from their phone device, all the coversation are recorded and manage by admin
Complaint Management System
Convoque's complaint management system is useful when it comes for a post sales service as it allows both organization and customer to register and track their complaint, queries, escalation, resolution and feedback and thus help companies to improve their quality of product and services.
SMS / Email / WhatsApp
Convoque Call Center Solution also enables users to integrated their service with SMS (API/GSM), Email or whats app messages for their clients to update about transaction, interaction or other values added service so that they stay updated for the services they rendered
Why choose us?
Technology
Convoque Call Center Solution is designed in the state of art technology as front end in java back end in mysql and is 100 % customizable as per clients requirement.
Quality
Convoque Call Center Solution is serving the industry for more than nine years and have ample experience of almost everything in it that make its quality at its best in the class
Services
Convoque Call Center Solution provides its post sales service with just one phone call and have the quickest response time to attend the call i.e. just half an hour
300 +
Clients across country
700 +
Projects delivered
150 +
Hours Of Support per day
15 +
Hard Work developers
Testimonials
Vijay Sahni
Director, Webtel Electrosoft
It is very hard to beleve on someone in the market but we gave a change to convoque team and they prove themselves. We have been using convoque call center solution for the last eight years and the services are outstanding. I have recommended convoque call center solution to few of my freinds and they are very happy too. Greate Job..
Nitin Chopra
CEO & Founder, Konnexion Backoffice Services P. Ltd.
I highly appericiate the response time and physical precense of convoque team whenever required. we have been working together for more than seven years and more than 1000 plus agents are using convoque. keep it up..
Ashok Kulhari
CEO & Founder, My Recharge Ayurveda
we are incorporated with convoque team since 2012 and it is a great experiance to work with them. support handling is excellent.thanks a lot.
Sidharth Gupta
Founder & Director, Global Opportunities
I want to appriciate convoque team for giving me the solution i was required as it was customized and integrated to my in house crm. now my team has to work on a single module instead of two. thanks convoque team.
Ankur Sinha
CEO, ILeads
Since the company is incorporated, we are using convoque call center solution for more than 500 agents, quality and services are outstanding. especially Mohit and Ashok are very co-operative. thanks to both of them. well done..
Hardeep Walia
Head Operations, DHI India
Since the company is incorporated, we are using convoque call center solution for more than 500 agents, quality and services are outstanding. especially Mohit and Ashok are very co-operative. thanks to both of them. well done..
Mr. Gupta
Co-Founder, SBN Care
I was tricked by many call center solution provider but when i dealt with convoque team it was just amazing as they offered me to take my decision after a 15 days demonstration. Post sales support response time is very quick even convoque team guide me the best possible way to complete my requirement.I will surely recommend convoque to my circle.
Dhiraj Chauhan
Founder & CEO, Dew Solutions
Being in service industry we know how to cater our services to our clients to make them happy. convoque team provides support just a call away. convoque team made it customized for thanks to team.
Some of Our Clients
