Convoque

Predictive Dialer

Convoque predictive dialers refers to an outbound calling software system that automatically dials from a list of telephone numbers. convoque utilize call metrics to predict the moment when a human agent will be free to take the next call and ensure a maximum agent utilization.

Auto Dialer

Convoque's one of the rich feature is auto dialer as it dials all the number one by one in a progressive manner to agent and agent can tag exact dispositon on a crm associated with it as per telco response.it does not allow any agent to sit idle as calls are given to agent back to back hence performance is improved

IVR (Interactive Voice Response)

IVR call center solution allow user to interact with pre recorded voice message system via key input to access information without interacting to human. IVRS can be used for both inbound where caller calls themselves to access information and outbound for surveys, debt collection agencies etc

ACD Automatic Call Distribution

Automatic call distribution allows companies to divert calls to a particular group of agents as per their skill set, customer preference selection, time based rounting. ACD manages large call volumn and keep customer intertaining by announcing to their queue index and average call waiting time

Click 2 Call

Convoque click to call or click to dial feature provides a company or an organization to intract with a customer in just one click on the number showing to their website or any third party CRM. No matter what technology they use for thier module. user do not have to come via IVRS and acd queues.

Multi Party Conference Solution

Convoque Call Center Solution allow users to have multi party conference via both inbound and outbound, thus users dial or receive call from only one number and can have conference by entering pin number from their phone device, all the coversation are recorded and manage by admin

Complaint Management System

Convoque's complaint management system is useful when it comes for a post sales service as it allows both organization and customer to register and track their complaint, queries, escalation, resolution and feedback and thus help companies to improve their quality of product and services.

SMS / Email / WhatsApp

Convoque Call Center Solution also enables users to integrated their service with SMS (API/GSM), Email or whats app messages for their clients to update about transaction, interaction or other values added service so that they stay updated for the services they rendered

Powerful Features & Benefits

Increase agent productivity by automatically dialing customer numbers and reducing manual work.

Live Call Monitoring

Monitor calls in real-time to ensure quality and provide immediate assistance when needed.

Auto Dialer

Increase agent productivity by automatically dialing customer numbers and reducing manual work.

Smart IVR System

Route calls to the right department and provide customers with a seamless calling experience.

Call Recording

Record and store conversations securely for training, compliance, and quality assurance.

Analytics & Reports

Access detailed call reports, agent performance metrics, and business insights.

CRM Integration

Connect Convoque with your CRM to manage customer interactions from a single platform.

Live Call Monitoring

Monitor calls in real-time to ensure quality and provide immediate assistance when needed.

Auto Dialer

Increase agent productivity by automatically dialing customer numbers and reducing manual work.

Smart IVR System

Route calls to the right department and provide customers with a seamless calling experience.

Call Recording

Record and store conversations securely for training, compliance, and quality assurance.

Analytics & Reports

Access detailed call reports, agent performance metrics, and business insights.

CRM Integration

Connect Convoque with your CRM to manage customer interactions from a single platform.

Why Choose Us?

Convoque delivers cutting-edge call center technology, exceptional service quality, and reliable support to help businesses scale customer communication efficiently.

Technology

Convoque Call Center Solution is built using modern technologies and is fully customizable according to business requirements.

Quality

With years of industry experience, Convoque provides reliable, stable, and high-performance call center solutions.

Services

Our support team ensures quick response times and dedicated post-sales assistance whenever needed.

300+

Clients Across Country

700+

Projects Delivered

150+

Support Hours Per Day

15+

Expert Developers

Convoque Smart Call Center Software for Modern Businesses

Streamline Customer Communication with Convoque

Some Of Our Clients

Why Choose Convoque?

Easy-to-use Agent Dashboard

Predictive & Auto Dialer

IVR (Interactive Voice Response)

Real-Time Call Monitoring

Call Recording & Reporting

CRM Integration

Multi-Agent Management

Cloud-Based Solutions

Predictive Dialer

Auto Dialer

IVR (Interactive Voice Response)

ACD Automatic Call Distribution

Click 2 Call

Multi Party Conference Solution

Complaint Management System

SMS / Email / WhatsApp

Powerful Features & Benefits

Live Call Monitoring

Auto Dialer

Smart IVR System

Call Recording

Analytics & Reports

CRM Integration

Live Call Monitoring

Auto Dialer

Smart IVR System

Call Recording

Analytics & Reports

CRM Integration

Why Choose Us?

Technology

Quality

Services

300+

700+

150+

15+