Overview
Convoque's auto dialer offers calls to agent one by one from the list uploaded by the user. all call are taken by the agents one by one in a prograssive manner hence agent gets no time to sit on idle mode
Features
Zero Idle Time
Convoque auto dialer offer calls to agents back to back hence agent gets no time to sit idle.
Zero Customer Abandoned
As auto dialer offer calls to agent and once the call is answered by agent then it dials to customer, thus every customer is entertained and customer do not have to wait in queue.
Data Uploading
Convoque allows user to upload data directly from the server or using FTP, SFTP and via API.
Auto feedback upload
Convoque allows users to integrate every call disposition to directly upload the same to any crm using SPI.
Customized CRM Screen
Convoque auto dialer provides multiple crm screen for multiple process so that agents can see relative data of a particular process.
Disposition Based Call Processing
Convoque auto dialer gives you the freedom to process the call post disconnection as required like call to verifier, send to other campaign or send message or email.
Each Call Recording
Convoque auto dialer record all calls irrespective of answered or not answered by the customer as recording starts from the moment of agent pick up the call .
Reporting
From call start till call end any activity take place, convoque auto dialer keep its record and gives you every report and all reports are 100 percent customize .
Email / SMS Integration
Convoque auto dialer can also be integrated with SMS and Email to keep customer update for every transaction or interaction.
Key Benifits
Cost Reduction
Enhance Agent Productivity
Multiple Process On One Server
