Overview

As name suggest Convoque ACD means Automatic Call Distribution that allows users to facilitate their c customer to connect agents according to their capability and idle time and keep entertaining their customer by giving various voice message during waiting.

                       

Features

Custom Call Queue Message

Waiting Caller No Announcement

Average Waiting Time Announcement

Skill Based Routing

Idle Time Based Routing

Call Back Option

Feedback option

SMS / Email Alert

API Integration for Custom Services

Key Benifits

Cost Reduction

Enhance Agent Productivity

Multiple Process On One Server

Seamless Integration