Auto Dialer
An auto dialer connects the call to the live agent only when someone picks up and answers the call at the
other end.
Auto
dialer can detect an answering machine or voice message and accordingly filter out the calls.
Agents save precious
time with automated dialer software, which increases their productivity.
When an autodialer connects
an answered call to
a live agent,
it is often called a predictive dialer or power dialer. A predictive dialer uses
real-time analysis to
determine the optimal time to
dial more numbers, whereas a power dialer simply dials a pre-
set
number of lines when
an agent finishes the previous call.
Features
Zero Idle Time
Convoque auto dialer offer calls to agents back to back hence agent gets no time to sit idle.
Zero Customer Abandoned
As auto dialer offer calls to agent and once the call is answered by agent then it dials to customer, thus every customer is entertained and customer do not have to wait in queue.
Data Uploading
Convoque allows user to upload data directly from the server or using FTP, SFTP and via API.
Auto feedback upload
Convoque allows users to integrate every call disposition to directly upload the same to any crm using SPI.
Customized CRM Screen
Convoque auto dialer provides multiple crm screen for multiple process so that agents can see relative data of a particular process.
Disposition Based Call Processing
Convoque auto dialer gives you the freedom to process the call post disconnection as required like call to verifier, send to other campaign or send message or email.
Each Call Recording
Convoque auto dialer record all calls irrespective of answered or not answered by the customer as recording starts from the moment of agent pick up the call .
Reporting
From call start till call end any activity take place, convoque auto dialer keep its record and gives you every report and all reports are 100 percent customize .
Email / SMS Integration
Convoque auto dialer can also be integrated with SMS and Email to keep customer update for every transaction or interaction.
Key Benifits
Decreased Idle Time
Manual dialing is a daunting task, and it requires agents’ idle time as agents must wait until a call is connected. If an outbound call center has a manual dialing process, an agent relatively wastes time listening to busy tones.
Real Time Monitoring
Auto dialer software contributes acumens into call center operations and agent activities by customizable reports and dashboards. Real-time dashboards help to improve a call center manager’s decision-making.
Extended Talktime
One of the essential benefits of the auto dialer software is considerable improvement in agent talk time when compared to a manual dialing. With low idle time and better call connect ratio, agents spend more time communicating to the prospects.
Boost Operational efficiencies
Auto dialing system execution leads to no more manual dialing. Automated dialer software system reduces the various call restraints such as excessive wait time, misdialing.
Improved Lead Conversion
When an auto dialer solution is implemented for complex inside sales processes for high-value leads,it brings agility to the outbound calling process. Auto dialers, like predictive dialers, provide a quick overview of customer’s contact details before dialing.
Run Multiple Compaigns
The latest auto dialer software system design multi-purposed outbound tool. They offer various features that facilitate businesses to run and control multiple campaigns concurrently and efficiently.