Predictive Dialer
A predictive dialer is a type of automated dialer that places phone calls even
before the agents become available. It’s designed to increase agents’
efficiency by calling as many leads as possible.
The system quickly moves on to the next lead after
an unanswered call. Calls answered, on the other hand, are quickly
routed to the next available agent. This guarantees more productive talk time, ensuring improved
productivity for the call center.
Features
Data Uploading
Convoque allows user to upload data directly from the server or using FTP, SFTP and via API.
Data Churning
Convoque provides a powerfull features of data churning in a way to dial a number N times unitll it is anwered or as required by the client.
DNC Filter
Covoque allows user to do not dial the number those are in NDNC registery, thus saves your media disconnection from provider.
Dialing Matrix
Convoque provide users dynamic dialing matrix for dialing number according to their connected ratio or dialing ratio.
Auto feedback upload
Convoque allows users to upload the disposition to third party CRM automatically by integrating the API once the disposition is tagged.
Connected Call Only
Convoque predictive dialer offers connected calls to agent only as not connected calls like Switched Off, Not Reachable, Ringing no Response, et'cetra are filtered by dialer thus imporve agents whole day productivity.
Customized CRM Screen
Convoque predictive dialer provides multiple crm screen for multiple process so that agents can see relative data of a particular process.
Disposition Based Data Filtering
Convoque predictive dialer provides disposition based data filtering so that customer can redial number according to their disposition like PTP.
Call Recording
Convoque Predicive dialer record 100 percent calls those are connected with the client so that no false commitment or guidence will be given to customer.
Customized Reports
Being in house developed product, Convoque provides all its report to be customized according to the customer so that the customer do not have to modifiy them later and saves customer time.
Live Monitoring
Convoque predictive dialer provides a live monitoring tool so that user can see all the progress and live status of agents and data uploaded.
Key Benifits
Boosts Productivity
The predictive dialer uses algorithms to determine the call duration and assign it automatically to a specific agent. These designs are built to lock in more sales and make more profit under the most competitive conditions.
Reduces idle Time
It takes agents a long time to connect their calls manually. A call center agent loses time listening to busy tones, answering machines, or dealing with disconnected calls every time he answers a call. Predictive dialers notice these time-wasting signals and skip calls that contain them.
Boost Sales
With predictive dialer software, you can increase the number of calls and improve the quality. No one can guarantee 100% success on every call; however, the fact that the agents are answering more calls increases the possibility of more leads being converted by the of each shift.
Enhance Customer service
It is always possible that two agents call the same client simultaneously or that a call goes unreturned. All of these issues can be solved with predictive dialers, which enable your entire system to be automated and handle the highest amount of calls at any given time .
Increases Lead Generation
Auto predictive dialers are one of the most powerful tools you use to generate more business leads. It enables you to give prospective customers more attention and communicate with them more effectively.
Reduced Operation Costs
Even if your business generally doesn’t make or receive many calls, you may want to hire an operator who can direct agents’ calls. Nevertheless, finding a person we know will perform that job efficiently can be difficult.
Unanswered Calls
Customers usually lose their patience after a few seconds, so you only have a few seconds to earn them back.The best way to maximize the efficiency of your calling process is to keep the abandonment rate as low as possible.
Analyze Cell Data
For Insights
A predictive dialer enables you to generate a wide range of reports through interfaces that are based on real-time data. The system also enables you to monitor call center activities and agent productivity through real-time reports.