Overview

Convoque IVRS Module provides caller to listen to message and gather the information based on the selection hence it saves time and no human interaction is required, it also allows caller to talk to repsective person according to the menu selection of a particular department over ivr.

                       

Features

DID Based Call Routing

Black / White List Management

Sticky Agents

Campaign Over Flow

Campaign wise call waiting

CallerID Masking

Missed Call Management

Customize IVR for every Campaign / DID

Customize Call Queue Message

Key Benifits

Cost Reduction

Enhance Agent Productivity

Multiple Process On One Server

Seamless Integration