Convoque Call Center Suite or Call Center Solution can be referred as call center software Developed by Asfera Technologies Private limited, an indian orgnization having head office in Kalkaji new Delhi.Convoque came in market in the beginning of year 2012.
Convoque allows user to upload data directly from the server or using FTP, SFTP and via API.
Convoque provides a powerfull features of data churning in a way to dial a number N times unitll it is anwered or as required by the client.
Covoque allows user to do not dial the number those are in NDNC registery, thus saves your media disconnection from provider.
Convoque provide users dynamic dialing matrix for dialing number according to their connected ratio or dialing ratio.
Auto feedback upload
Convoque allows users to upload the disposition to third party CRM automatically by integrating the API once the disposition is tagged.
Connected Call Only
Convoque predictive dialer offers connected calls to agent only as not connected calls like Switched Off, Not Reachable, Ringing no Response, et'cetra are filtered by dialer thus imporve agents whole day productivity.
Customized CRM Screen
Convoque predictive dialer provides multiple crm screen for multiple process so that agents can see relative data of a particular process.
Disposition Based Data Filtering
Convoque predictive dialer provides disposition based data filtering so that customer can redial number according to their disposition like PTP.
Convoque Predicive dialer record 100 percent calls those are connected with the client so that no false commitment or guidence will be given to customer.
Being in house developed product, Convoque provides all its report to be customized according to the customer so that the customer do not have to modifiy them later and saves customer time.
Convoque predictive dialer provides a live monitoring tool so that user can see all the progress and live status of agents and data uploaded.